Blenheim Gardens RMO deals with a wide range of issues relating to our residents. We will aim to treat all residents the same and will not discriminate against anyone.  This charter sets out what you can expect from us when you report acts of Anti Social Behaviour (ASB) 

What is Anti-Social Behaviour (ASB)?

Anti-Social Behaviour (ASB) includes a wide range of problems and because of this there are lots of things that can be done to tackle it.  Examples of ASB include, but are not exclusive to:

• Noise Nuisance

• Graffiti

• Vandalism

• Nuisance from pets

• Harassment

• Criminal activity

• Domestic abuse

• Dumping rubbish

BGRMO works in partnership with other agencies, the Metropolitan Police, Lambeth's Safer Neighbourhood Team, Social Services, Lambeth’s Crime and Anti-Nuisance Team, to not only ensure Anti-Social Behaviour is stopped quickly but to also safeguard the quality of life for our residents.

Incidents of Anti-Social Behaviour are categorised as follows : 

Category A - Acts in this category will be responded to within 24 hours and they include harassment on grounds of race, sexuality or disability; Acts of actual violence and/or threats, serious criminal activity, drug dealing etc.

Category B - Acts in this category will be investigated within 5 working days of being reported. Acts in this category include serious breaches of tenancy conditions, heated verbal arguments and serious disputes, including noise nuisance, graffiti, allegations of petty criminal activities, intimidating behaviour from groups or individuals, complaints that have the potential to progress to a category A complaint.

Category C - Acts in this category will be investigated within 15 working days of being reported and they include most neighbour disputes, minor breaches of tenancy conditions, complaints regarding dogs fouling, ball playing, riding scooters, parking and/or the condition of another residents property.       

Neighbour disputes

Many day-to-day neighborhood disagreements can be resolved with amicable conversations between neighbours without any need to involve the management office.  It is always sensible to try and deal with a situation before things escalate.  Sometimes however, this will not be the case and you may wish to report an incident or series of incidents to us. We can help you to resolve matters.

I suffer from nuisance or ASB what can I do?

You should contact the estate office as soon as possible. Occasionally some types of Anti-Social Behaviour may involve serious criminal activity and where this is the case, the police should be notified immediately. Crime stoppers can also be contacted on 0800 555 111.  In cases of emergency you should always dial 999.

Outside office hours and at weekends, you are encouraged to contact Lambeth’s Anti-Nuisance Team on                              020 7926 5999.(Night Patrol Team)

Please try and write down as much detail as possible regarding the incident, including time, type of nuisance and address of the person(s) responsible, including any other witnesses.  If the police are called, please remember to tell us the CAD number, date, time and details of the officer dealing with the incident.

Download   Nuisance Diary Sheet  Form:

What actions can be taken against the perpetrator?

We use a number of measures to deal with acts of anti-social behaviour on this estate. These have included-

·         Initiating Possession Proceedings, including the service of Notices of Seeking Possession (NSP) and/or Demotion of Tenancy Notices on properties where nuisance behaviour is evident.

·         Agreeing Acceptable Behaviour Contracts (ABC)  

·         Obtaining Anti-Social Behaviour Orders (ASBO’s) and Injunctions  

·         Serving Abatement Notices on residents who persistently play loud music and confiscating audio equipment.

·         Ensure the perpetrator and where relevant, their family have their care / support needs assessed and are placed in contact with appropriate agencies.

What legislation can be used to control ASB?

Tenancy Conditions-Secure tenancy obligations

Section (4) states residents must not cause a nuisance or annoyance to neighbour's. 

Section (5) states to keep under control any animals kept on the premises and to obtain written consent of the landlord before keeping a dog, or any other animal, which might cause nuisance to neighbour's.  

Housing Act 1996

Extended grounds for possession to include acts of ASB, including people in the close proximity of a property, tenants visitors and members of the household.

Crime and Disorder Act 1998

Requires the Local Authority (including managing agents) to work with police and other agencies in the prevention of and tackling ASB.  A number of measures designed to address ASB included:

• Child Curfews

• Child Safety Orders

• Truancy Orders

• Parenting Orders

Homeless Act 2002

People who have been evicted for acts of ASB can be classified as intentionally homeless, which means the Local Authority has limited responsibility in assisting the applicant.

Anti Social Behaviour Act 2003

• Introduced the Demotion of Secure Tenancies.

• Injunctions against anyone committing or threatening to engage in conduct which is capable of causing nuisance or annoyance to anyone AND which directly or indirectly relates to or affects the Housing Management function

• Anti-Social Behaviour Orders (ASBO).

Noise Act 1996

Provides a duty to Local Authorities to investigate and take action where necessary against those who impede on the quality of life of others

What can I expect when I report ASB?

• To deal with the complaints in the above mentioned category timescales.

• We will treat all complaints received in confidence

• We will take all complaints seriously regardless of how the incident was reported or the nature of incident.

• We will acknowledge your complaint within 3 working days of it being reported (Categories B and C).  On more serious matters (category A) an appointment will be arranged within 24 hours of the incident being reported.

• In cases where you cannot attend the office, we will arrange to visit you at home to discuss your concerns

• We will develop an action plan so that you are aware of all the actions we are taking.  

• Where necessary, we will make referrals to external agencies to ensure you receive protection, support and guidance.    

• We will contact you regularly to check on how you are and if matters are improving.

• Provide provisions of alternative accommodation in urgent cases

• Provide additional security measures on the basis of professional advice

• Once a problem has been resolved, we will let you know that the case is closed and we will ask you to complete a satisfaction survey confirming you are satisfied with the outcome. 

• To report acts of anti social behaviour, please email : blenheimgardens@lambeth.gov.uk  

If you feel we have not handled your concerns in the above mention manner, or you have a comment on how we may improve our service to you, please refer to our complaints section or email blenheimgardens@lambeth.gov.uk  

For further information, please click these links:

Metropolitan Police Service

Lambeth Mediation Services

Safer Lambeth