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Blenheim Gardens RMO is committed to
providing a high quality estate cleaning service.
This charter sets out the standards you can expect from us and how
you can help us meet these standards.
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Litter and dog waste bins
- Emptied at least once
a week.
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Bulk waste collection service
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A full collection of bulky items dumped on the estate will be carried out
three times per week, on a Monday, Wednesday and Friday.
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Human excrement -
Will be cleared on the same day it is reported
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Dead animals -
Will be collected and disposed of on the same day it is reported.
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Dog Fouling -
Will
be removed on the same day the request is received
-
Refuse Bins -
Rotated daily, emptied twice a week. Bin chambers deep cleaned every three months
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Communal balconies -
Swept
at least twice a week and washed at least once every six weeks
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Windows Frames and LEB cupboards
on balconies - Will be cleaned at least annually
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Communal stairs - Swept
at least twice a week, washed at least once every six weeks
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Communal Alleyways - Swept
at least twice a week.
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Garage Doors -
Will be cleaned at least annually
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Graffiti - removed
within 24 hours of being reported; offensive or racist graffiti removed
the same day
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Abandoned Vehicles -
Vehicles
that do not pose any risk to the public will be removed within 7 days of
being reported.
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Hazardous vehicles
(for instance, those that are burnt out or in a dangerous position) will
be removed within 24 hours of being reported.
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Fly Tipping -
Removed within 48 hours of being
reported.
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Trip Hazards - Hazards
highlighted for repair and made safe the same day the request is received.
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Spillage's in Communal Areas -
Removed
the same day as reported
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Inspections - Will
take place on a fortnightly basis; estate walkabouts held quarterly.
All residents will be invited to attend quarterly estate
inspections.
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Grassed areas - Will
be cut at least three times between April and November
You can help us improve our service by -:
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Reporting incidents to the estate office
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Telling us your concerns regarding the estate cleaning
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Showing consideration for your neighbours in disposing of your
household rubbish.
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Treating employees of the RMO the same way you wish to be treated.
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If you feel, we are not fulfilling our cleaning charter, please
contact the estate office or complete a Complaints
form.
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