Help and advice

Action on Elder Abuse (AEA)

AEA works to protect and prevent the abuse of vulnerable older adults.

  • Phone: 0808 808 8141

Age UK

Age UK is Britian's largest charity working with and for older people.

  • Phone: 0800 00 99 66

Benefits and tax credits calculator

This is a free web-based calculator to help people work out their entitlement to benefits and tax credits.

Benefits Matters

Benefits Matters is designed to keep you up to date with the latest news in benefits including what's happening in Lambeth and information about national policy development.

Brixton Hill Safer Neighbourhods Team

The team will address issues you experience in the ward:

  • Inspector Dan Rutland
  • Sergeant Andy Moseley
  • PC Andrew Burton
  • PCSO Phillip Rostant  

telephone: 020 8721 2892


This is not a 24 hour team.

In an emergency call 999 or 101 to report a crime. These numbers are manned 24 hours a day.

Care Quality Commission

The CQC regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England.

  • Phone: 03000 616161

Carers UK

Carers UK is the voice for carers who provide unpaid care by looking after an ill, frail or disabled family member, friend or partner.

  • Phone: 0808 808 7777

Child Support Agency (CSA)

The CSA makes sure parents who live apart from their children contribute financially to their upkeep by paying child maintenance.

  • Phone: 0800 0835 130

Christians Against Poverty

The local centre is run in partnership with Holy Trinity and St Matthias Church. Please read the brochure for more information.

Clapham Community Partnership

St Anne's Hall, Venn Street, London SW4 0BN

Citizens Advice Bureau

They help people resolve their legal, money and other problems by providing free information and advice.

Consumer Affairs

Consumer Affairs is a nascent not-for-profit organisation registered in England and Wales under registration number 08916455, offering debt and money advice to consumers via free guides and reports published on our website. For further information about our organisation, please visit our About Us page at

Consumer Credit Counselling Service

If your debts are making it difficult for you to make ends meet it can be hard to know what to do. The Consumer Credit Counselling Service is a charity with 15 years' experience helping people to become debt free. All help and advice from CCCS is free of charge and you can access debt counselling in the privacy of your own home through their online tool, CCCS Debt Remedy.

Crime Stoppers

Crime Stoppers is an independent charity working to help solve crimes.

  • Phone: 0800 555 111

Department for Work and Pensions (DWP)

The Department for Work and Pensions works to promote opportunity and independence for all through employment, so that they are able to provide for their children and to work and save for secure retirement.


Directgov is the website of the UK government, providing information and online services for the public, including employment and jobs.


Ebico is a not-for-profit gas and electricity supplier which aims to offer a better, fairer deal for domestic energy to homes in the UK.

  • Phone: 0800 028 6699

Equality and Human Rights Commission

The Equality and Human Rights Commission champions equality and human rights for all, working to eliminate discrimination, reduce inequality, and protect human rights.

  • Phone: 0808 800 0082

Food Standards Agency

The Food Standards Agency is an independent Government department set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food.

  • Phone: 020 7276 8829

Gas Safe Register

Gas Safe Register is the official body for gas safety in Great Britain. This means whenever a gas engineer carries out work on your property, by law they must be on the Gas Safe Register.

  • Phone: 0800 408 5500

Help for Compulsive Hoarders

Hoarding is highly prevalent (approximately two to five percent of the population – that is potentially over 1.2 million people in the UK alone) and when severe, is associated with substantial functional disability and represents a great burden for the sufferers, their families and society.

The Home Heat Helpline

A service for vulnerable customers struggling to pay their bills. It is funded by the energy suppliers, and provides information on grants, payment schemes and benefits that may be available as well as basic advice about energy efficiency.

  • Freephone: 0800 336 699

Homefinder UK

Homefinder UK will contact landlords in the area you wish to move, to try and find you a suitable home. You will be able to see all your mutual exhange opportunities through House Exchange.

Housing Ombudsman Service

The Housing Ombudsman Service is an independent service dealing with complaints against landlords and agents, and other housing disputes.

  • Phone: 0300 111 3000

Lambeth Employment and Training Providers Network

South Bank Employers' Group
103 Waterloo Road, London, SE1 8UL

Lambeth Safeguarding website

Safeguarding children, young people and adults at risk means protecting them from abuse or neglect. The website provides information and support for professionals, children and adults.

Learn Direct

Learn Direct provides online courses and qualifications to help individuals to build the skills they need to reach their potential.

  • Phone: 0800 101 901

Leasehold Advisory Service

The Leasehold Advisory Service is a government-funded public body that provides advice on the law affecting leasehold property in English and Wales.

  • Phone: 020 7374 5380

Men's Aid

A charity that provides free practical advice and support to men who have been abused.

  • Phone: 0333 567 0556

Money Advice Service

The Money Advice Service has launched a new free online service to help people manage their debts.

The Money Advice Service Debt Advice Locator aims to give people access to free and impartial debt advice.

The Debt Advice Locator site provides information about partner organisations that can help such as the National Debtline and StepChange debt charity, as well as telephone services which allow people to speak directly with an expert advisor. The face to face debt advice search tool allows you to type in your location and instantly find local organisations that give free advice on managing finances and dealing with debt.

The Money Advice Service is an independent service set up by the Government to help people manage their money better.

Money Advice Trust

MAT is a charity formed in 1991 to increase the quality and availability of free, independent money advice to people with debt problems.

Anyone engaged in providing or signposting debt advice may find the following services useful:

Common Financial Statement - a budgeting tool to make debt repayment offers to creditors on behalf of clients.

CASHflow - a free and streamlined advice process designed to support and empower people to deal with their debts themselves.

National Debtline - a free service offering expert, professional advice via phone and email, enabling people in need of support to deal with their debts in an informed and proactive way.

My Money Steps - a free interactive online advice service with practical suggestions and personalised action plans to help people tackle their debts and manage their budget.

Money Saving Expert

A website with tips to help you save money.

National Debtline

National Debtline offers a personal debt management plan for those suffering with financial problems.

  • Phone: 0808 808 4000

NHS Direct

NHS Direct delivers telephone and e-health information services day and night direct to the public.

  • Phone: 111

NICEIC (National Inspection Council for Electrical Installation Contracting)

NICEIC is an independent voluntary body for electrical installation matters throughout the UK. They offer certification services, Building Regulations Schemes, products and support to electrical contractors and many other trades within the construction industry.

  • Phone: 0870 013 0382


The UK's largest independent pest controller, Pestokill has been trading since 1985.

They use the British Pest Control Association's guidelines to ensure their certified local technicians can respond to your needs.

For fast, effective eradication of rats, mice, ants, wasps, cockroaches, bed bugs, pigeons, contact them on:

Pet advice

Microchipping your dog

From 6 April 2016, all dogs over the age of eight weeks need to be microchipped. In order for microchips to be compliant with the new law, the details linked to them must be registered on an approved database and kept up to date by all dog keepers, including breeders.

Anyone who doesn’t have their dog microchipped by 6 April will have 21 days to comply or may face a penalty fine of up to £500.

Residential Property Tribunal Service

The Residential Property Tribunal Service is the public body that can decide many rent and leasehold disputes. They provide a fair, unbiased service used by thousands of landlords, tenants and leaseholders every year.

  • Phone: 020 7446 7700

Royal National Institute of Blind People (RNIB)

The RNIB is a charity offering information, support and advice to over two million people with sight loss.

  • Phone: 0303 123 9999

RSPCA (The Royal Society for the Prevention of Cruelty to Animals)

The RSPCA is a charity that works to prevent cruelty, promote kindness, and alleviate the suffering of animals.

  • Phone: 0300 1234 999


Samaritans provides confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

  • Phone: 08457 90 90 90


Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing, by giving advice, information and advocacy to people in housing need.

  • Phone: 0808 800 4444

Supporting People

This programme offers vulnerable people the opportunity to improve their quality of life by providing a stable environment which enables greater independence


They help you find reliable, trustworthy tradesmen to make improvements and repairs inside and outside your home. It is a not for profit organisation supported by government, the building industry, retailers and consumer protection groups.

  • Phone: 0333 555 1234


They help people access the money available to them through welfare benefits, grants and other help.

  • Phone: 0808 802 2000

TV Licensing

They collect the television licence fees owed to the BBC, and enforces the television licensing system.

  • Phone: 0300 790 6071

Volunteering Matters

Inspiring People, Changing Communities. Engaging more than 23,000 volunteers every year, with more than 100 programmes across the country.

  • Phone: 020 3780 5870

Warm Home Discount Scheme

Information on applying to your energy supplier for the Warm Home Discount. More information is attached below.

  • Phone: 0800 731 0214, Monday to Friday, 8.30am to 4.30pm

Women's Aid

Women's Aid is a national charity working to end domestic violence against women and children.

  • Phone: 0808 2000 247

0800 Buster

This website tells you how to avoid paying for calls to 0800, 0808 and 0500 phone numbers from your mobile phone.

  • Phone: 01143 190 800


updated 1/5/2019

Christians Against Poverty PDF918.01 KB
Homefinder UK PDF622.41 KB
Warm Home Discount Scheme PDF46.07 KB