BGRMO staff and contractors will be required to work in your home.  This charter sets out what you can expect from us and what we expect from you.

Our staff and/or contractors who work in your home will;

• Have the appropriate qualifications and/or experience to execute the required work

• Be polite and courteous.

• Show identification before entering your property

• Be clean and tidy

• Not to start work outside your property without letting you know.

• Arrange appointments with you if access is required.

• Keep safe all materials and equipment used.

• Clear up after the work is complete

• Not to use audio equipment without your prior permission

• Not to smoke in your property

• Use dust sheets and protective covers to protect your possessions

• Ensure that at the end of each day you have working gas, water, heating and cooking services.

• Respect your cultural priorities or personal circumstances

• Take meal and comfort breaks away from your property.

When staff and/or contractors work in your home, we expect

• A person in the property to be over the age of 18.

• Access to be granted on the agreed day and at the agreed time.

• The working area to be clear of all possible obstructions.

• Additional repair requests to be reported to the estate office

• The operative to be treated with respect