Blenheim Gardens are taking all complaints of Anti-Social Behaviour (ASB) seriously and we encourage all residents to report ASB to the RMO in the first instance.
We believe that if you give respect, you get respect. We also acknowledge that any form of Anti-social behaviour (ASB) that is not challenged can have a significant impact on individuals, families and the community. We will make use of all the powers available to us with relevant legislation to eliminate ASB from the estate.
Blenheim Gardens RMO deals with a wide range of issues relating to our residents. We aim to treat all residents with respect and will not discriminate against anyone.
The RMO keeps statistical records of all complaints received about ASB, the action taken and the outcomes.
What is anti-social behaviour?
Anti-social behaviour (ASB) includes a wide range of problems and because of this there are lots of things that can be done to tackle it. Examples of ASB include, and are not exclusive to:
- Noise nuisance
- Graffiti
- Vandalism
- Nuisance from pets
- Harassment
- Criminal activities
- Dumping rubbish
Blenheim Gardens RMO works in partnership with other agencies (e.g. the Police, social services, Lambeth’s Crime and Anti-Nuisance Team) to ensure that where ASB is evident, it is stopped quickly. Our approach to ASB is best summarised as the three R’s: Rights, Responsibilities and Respect.
Rights
We acknowledge as managing agents for the landlord that all our residents have the right to live in decent, warm, safe homes in decent, clean, safe estate, free from fear of nuisance, harassment and crime.
Responsibilities
Our residents have responsibilities to ensure that they and their families, friends, visitors and animals behave appropriately, both within their homes and in the vicinity. We acknowledge that in the case of those who may be less able to honour their responsibilities because of health, age or other vulnerability, it may require us to work with our partners who provide support services to help them to meet their responsibilities.
Respect
We expect our residents to respect their homes, their partners, their estate and all other people, regardless of their race, nationality, colour, origin, culture, age, sex, sexuality, perceived or real illness or disability.
Incidents of ASB are categorised and will be investigated as follows:
- Category A: these acts will be responded to within 24 hours of being reported. Acts in this category include harassment on grounds of race, sexuality, or disability; acts of actual violence and/or threats, serious criminal activity, drug dealing etc.
- Category B: these acts will be responded to within 5 working days of being reported. Acts in this category include serious breaches of tenancy conditions, heated verbal arguments and serious disputes including noise nuisance, allegations of petty criminal activities, threatening behaviour, intimidating behaviour from groups or individuals, complaints that have the potential to progress to a Category A complaint.
- Category C: these acts will be responded to within 15 working days of being reported. Acts in this category include most neighbour disputes, minor breaches of tenancy conditions, complaints regarding dogs fouling, ball playing, riding scooters, parking and/or the condition of another resident’s property.
Ways of reporting ASB:
- To the estate office in person or on 020 7926 0158
If the RMO office is closed, you may report incidents to Lambeth Council using the following links:
https://beta.lambeth.gov.uk/noise-nuisance-anti-social-behaviour-and-safety/noise-complaints
Hate Crimes
We know that incidents of harassment (also called anti-social behaviour or ASB) and putting people in fear of violence are prohibited by law. This includes verbal and physical abuse or threats, motivated by someone’s age, disability, faith, race or sexual orientation.
- The RMO employees will support you, treat you with respect, allow you to report an incident in a private safe meeting area. If you request it we will arrange for an officer of the same sex to meet with you, or we will act as a third party to the council’s own Community Safety Officers
- Your meeting with us will be treated in the strictest of confidence, and we will maintain and process the data you give us in accordance with our privacy statement and data protection requirements
- We will act as a third party reporting centre for Lambeth Council and we will refer your report to the council’s Community Safety Section who will make contact with you within 24 hours of the matter being drawn to their attention
- We will work closely with our partner organisations, taking appropriate enforcement action in response to court orders and police action
- We will remove any offensive or hate crime graffiti within 24 hours
- You can report incidents to the police if in immediate danger – call 999. You can also call the RMO office on 020 7926 0158
- Where we are unable to resolve cases of harassment ourselves, we will work with other agencies to find effective and quick solutions
To help us deliver a great service, you can help us by:
- Take harassment seriously – it is a criminal offence
- Report incidents to us – if we cannot help you directly – we will know someone who can