Caretaking

• We will agree clear standards of cleaning with residents
• We will publish our cleaning standards on our website, in newsletters, and in notice boards
• On a daily basis, we will clean and litter pick estate areas, paths, roads and parking areas
• On a weekly basis, we will blow, sweep, mop, and spot clean walls and stairwells 
• We will check and clear blocked rubbish chambers and remove bulky waste items and fly tipped waste
• We will provide recycling bins
• We will check estate lighting, change light bulbs, clean light shades, and report faults
• We will report any repairs needed to estate office as well as any anti-social behaviour incidents 
• We will remove offensive graffiti within 24 hours of it being brought to our attention
• We will survey our customers for their opinion of the caretaking service and ensure that their views are taken into account in service development

To help us deliver a great service, you can help us by:

• Let us know if there are problems with any of our rubbish collection facilities
• Keep all walkways, landing and other communal areas free of all personal belongings
• Do not dispose of large items of rubbish on the estate – use the RMO’s free collection service or use the estate cages
• Ensure that items placed into rubbish chutes are not too big – this will avoid chutes becoming blocked.

updated 28/01/2026